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Complaints and Compliments

If you have a complaint or concern about the service you have received from the doctors or any staff working at the practice, please let us know. We operate a practice complaints procedure as part of a National Health system for dealing with complaints. Our aim is to try and give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. Please follow this link for the practice complaints procedure. If you have any queries regarding the process you would like to discuss further, please contact the practice manager, Sarah Ruse on 01293 583320. 

We are continually overwhelmed with the number of compliments we receive at Coachmans and really appreciate the time and effort our patients take to do this. It is a great morale booster to those who are on the receiving end as well as the team as a whole so please do keep them coming!



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