Welcome to Coachmans Medical Practice
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
The NHS has launched the NHS App with access to your record included
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
For details click the following link: The New NHS App
Call the surgery to arrange an appointment or book online now!
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LIVI online video consultations
See an NHS GP in minutes. Access to medical advice, prescriptions and referrals.
Open Mon-Fri 7am-10pm and Sat-Sun 8am-4pm.
Download the app to get started TODAY, or visit https://www.livi.co.uk/ for more information.
NHS 111 - Now online
NHS 111 have released an additional contact method aimed to further support patients.
Many individuals have identified that they prefer not to contact health services via telephone, therefore NHS 111 is now available to access online as an alternative route.
NHS 111 assists in managing urgent health needs, and is able to direct patients in need to appropriate settings. To access the online NHS 111 service, please click here or visit https://111.nhs.uk/
Evening and weekend access to GP appointments
GP appointments are now available during the evening and at the weekend for people registered with a GP in Crawley.
This means that both routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need.
NHS Crawley CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.
How to book an evening or weekend appointment at a hub
Appointments can be booked through your own GP practice in the normal way, during normal opening hours.
Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.
Your help to design this new service
In preparation for this additional, improved access to GP care, we sought the views and experiences of local patients and the public through a survey. The results can be found here:
Self-refer for Physio
You can now self-refer to physio at Sussex MSK Partnership. Please fill in one of two forms for Hand & Wrist or Crawley for all other.
Support Group for Carers of people living with Dementia
A support group for carers of people living with Dementia is available. For more information please see here: Broadfield Group poster (1).pdf
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Choosing which service is right for you at a given time may not always be easy – often you have more than one option. Use the checklist below to guide you if you're not sure where to start.
For information about conditions and treatments, read the Health A-Z guides.
Call NHS 111 or visit https://111.nhs.uk/ if you urgently need medical help or advice but it's not a life-threatening situation. You can also call NHS 111 or use the NHS 111 website if you're not sure which NHS service you need.
Call 999 if someone is seriously ill or injured and their life is at risk.
Visit a walk-in centre, minor injuries unit or urgent care centre if you have a minor illness or injury (cuts, sprains or rashes) and it can't wait until your GP surgery is open.
Ask your local pharmacist for advice – your pharmacist can give you advice for many common minor illnesses, such as diarrhoea, minor infections, headache, travel advice or sore throats.
Make an appointment with your GP if you are feeling unwell and it is not an emergency.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The clinicians of the practice occasionally attend training organised by the local CCG to keep themselves up to date with the latest requirements. On these days the practice is closed for the afternoon with urgent cover by NHS 111 organised by the CCG.
Coachmans Medical practice has been approved for GP and medical student training and each year one or more fully qualified doctors with experience in hospital medicine may spend time with the practice as part of their preparation to become general practitioners. They share all aspects of patient care and the partners welcome their contribution to the team.
How are we doing?
The NHS has carried out a survey of all practices and Coachmans has performed highly in the Crawley CCG group.
To view a breakdown of the results for 2019 please see below:
2019 GP Patient Survey results
The practice was recently inspected by CQC (Care Quality Commission) and we are pleased to report that we received a GOOD rating from them. If you wish to see the report please click the link CQC Report.
Did you get great care last time you attended the surgery? Please give us your feedback at: www.iwantgreatcare.org
Complaints and Compliments
If you have a complaint or concern about the service you have received from the doctors or any staff working at the practice, please let us know. We operate a practice complaints procedure as part of a National Health system for dealing with complaints. Our aim is to try and give you the highest possible standard of service and we try to deal swifty with any problems that may occur. Please follow this link for the practice complaints procedure. If you have any queries regarding the process you would like to discuss further, please contact the practice manager, Sarah Ruse on 01293 583320.
We are continually overwhelmed with the number of compliments we receive at Coachmans and really appreciate the time and effort our patients take to do this. It is a great morale booster to those who are on the receiving end as well as the team as a whole so please do keep them coming!
Why does the receptionist need to ask what's wrong with you?
The receptionists are members of the practice team and it has been agreed that they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate medical professional at the most appropriate time. Reception staff, like all members of the team, are bound by confidentiality rules.
(Site updated 08/01/2020)