Please use eConsult to request advice and call backs from the doctors and nurses. All non-urgent appointments have been cancelled or switched to a telephone consultation.
DO NOT VISIT THE SURGERY UNLESS INVITED TO.
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Welcome to Coachmans Medical Practice
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
As from the 01 June 2020, we will no longer be using a fax machine.
If you are a patient and your request is for prescriptions, please use our prescription email address : firstname.lastname@example.org
IMPORTANT NOTICE FOR ALL PATIENTS
We have made some changes to reduce the spread and limit the exposure to coronavirus. Please see our post on our facebook page (accessible to all):
09/06/2020 - UPDATE
- Please bring and wear your own face coverings (masks, scarf, bandana etc) to all appointments at the Practice.
- Please complete an eConsult as your first contact choice (click above link) for all queries and concerns to keep our phone lines free for emergency calls (not medication or nurse appt booking)
- Email (email@example.com), call or request medication and sick notes online, rather than attend the practice
FACE COVERINGS IN PUBLIC PLACE
Recently, the Government extended its advice on the number of places where face masks should be worn. Please be aware that we are unable to provide certification or exemption letters for patients who wish to and/or have a legitimate reason not to wear a face covering. It is sufficient for an individual to self-declare this.
Please go to https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own#exemptions-to-wearing-a-face-covering-where-they-are-mandated for more information on face coverings and exemptions. On this site, you will be able to see a list of exemption and check if you are eligible.
We are aware that Transport for London (TFL) have a specific website/phone line for customers whilst travelling on TFL; you can find this at https://tfl.gov.uk/campaign/face-coverings
South-eastern railways also have a similar facility which can be sourced at: https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/coronavirus-travel-advice
CORONAVIRUS INFORMATION FOR PATIENTS..
Coronavirus is now circulating and it is important that all patients follow the most up to date advice and guidance from the government
The advice to the public has changed to state that if you have a fever, a sudden onset of dry cough or a change in sense of smell/taste to self-isolate yourself for 1 week and your household members for 2 weeks.
Things Coachmans Medical Practice are changing and doing:
- ALL patients attending for a booked appointment will be contacted before attending to filter out possible COVID19 cases.
- We are cancelling routine and review appointments for a few weeks so we can concentrate on patients with acute illness.
- We are operating a new doorbell system. When patients arrive at the surgery please speak to receptionists through the doorbell at the front door first.
- If possible, please bring and wear a face mask to the surgery for appointments.
- Baby immunisations are still being held at the surgery, please be aware we are asking patients to only have one person present with their child. If you have any concerns please contact us on 01293 583320.
DO NOT come to the surgery unless you have an appointment
DO NOT come to the surgery if you have ANY flu-like symptoms, a fever, a cough or a change in sense of taste/smell
DO NOT bring more than one person with you to your appointment (if possible) and ensure they are also symptom free
DO NOT come to the surgery for prescription requests, sick note requests and/or collection - order online or via email firstname.lastname@example.org
DO consider a telephone consultation or an eConsult (see banner above) as your first point of GP/Nurse contact via the telephone triage
DO order sick notes and medication over the telephone
DO put all prescription and sick notes requests through the letterbox outside the surgery, or call reception and request over the telephone or email email@example.com (please note this will still take 2 working days and health concerns/queries will not be dealt with via email. Patients must consult via telephone triage as usual.)
DO telephone first
DO complete any pre-screening questionnaire received via SMS
DO keep updated on relevant COVID-19 news from the Public Health England
DO try to avoid coming to the surgery if you are considered in a “high risk” group (meaning anyone who is offered the influenza vaccine every year due to a high risk condition) - According to the national guidance issued on 16/3/2020 this means you should also consider social distancing.
This is going to be a long process and if you want us to be there to help you then please think before you attend. The surgery staff are working incredibly hard to reorganise our processes and manage the capacity. We appreciate all our patients are supportive and considerate of these adjustments. Please tell all family and friends of these adjustments, adn keep an eye on information we will continue to send out.
Most importantly, we hope everyone stays safe and well during the coming weeks and we thank you for your understanding and patience on this matter.
For more information, please read the full advice on protecting yourself if you are at high risk from coronavirus on GOV.UK website, use the NHS 111 online coronavirus service to find out what to do and only call NHS 111 if you cannot get help online.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell
Electronic Prescriptions Update - 16th June 2020
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which means that almost all of our prescriptions will be processed electronically from 16th June 2020.
Electronic prescriptions help save the NHS money, and will be a more efficient, faster and more secure prescription service.
You will still request and receive your prescriptions in the same way as you do now. But from now, you have 2 choices:
- You can nominate a pharmacy (most will have this already) to dispense your medications. When a prescription is issued, it will be sent electronically to the nominated pharmacy you have chosen and you can collect medicines/appliances without having to show a paper prescription
- You can decide each time you are issued a prescription where you would like it sent. When you are issued a prescription, you will be given a paper token to take to any pharmacy or dispenser in England. The paper copy will contain a unique barcode that will be scanned to download your prescription from the secure NHS database.
As always, you can change or cancel your choice of dispenser at any time, please just get in contact with us before you order your next prescription (Please allow time for this update to take place to avoid your next prescription being sent to the wrong place).
The NHS has launched the NHS App with access to your record included
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
For details click the following link: The New NHS App
NHS 111 - Now online
NHS 111 have released an additional contact method aimed to further support patients.
Many individuals have identified that they prefer not to contact health services via telephone, therefore NHS 111 is now available to access online as an alternative route.
NHS 111 assists in managing urgent health needs, and is able to direct patients in need to appropriate settings. To access the online NHS 111 service, please click here or visit https://111.nhs.uk/
Evening and weekend access to GP appointments
GP appointments are now available during the evening and at the weekend for people registered with a GP in Crawley.
This means that both routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need.
NHS Crawley CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.
How to book an evening or weekend appointment at a hub
Appointments can be booked through your own GP practice in the normal way, during normal opening hours.
Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.
Your help to design this new service
In preparation for this additional, improved access to GP care, we sought the views and experiences of local patients and the public through a survey. The results can be found here:
Self-refer for Physio
You can now self-refer to physio at Sussex MSK Partnership. Please fill in one of two forms for Hand & Wrist or Crawley for all other.
Support Group for Carers of people living with Dementia
A support group for carers of people living with Dementia is available. For more information please see here: Broadfield Group poster (1).pdf
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Choosing which service is right for you at a given time may not always be easy – often you have more than one option. Use the checklist below to guide you if you're not sure where to start.
For information about conditions and treatments, read the Health A-Z guides.
Call NHS 111 or visit https://111.nhs.uk/ if you urgently need medical help or advice but it's not a life-threatening situation. You can also call NHS 111 or use the NHS 111 website if you're not sure which NHS service you need.
Call 999 if someone is seriously ill or injured and their life is at risk.
Visit a walk-in centre, minor injuries unit or urgent care centre if you have a minor illness or injury (cuts, sprains or rashes) and it can't wait until your GP surgery is open.
Ask your local pharmacist for advice – your pharmacist can give you advice for many common minor illnesses, such as diarrhoea, minor infections, headache, travel advice or sore throats.
Make an appointment with your GP if you are feeling unwell and it is not an emergency.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The clinicians of the practice occasionally attend training organised by the local CCG to keep themselves up to date with the latest requirements. On these days the practice is closed for the afternoon with urgent cover by NHS 111 organised by the CCG.
Coachmans Medical practice has been approved for GP and medical student training and each year one or more fully qualified doctors with experience in hospital medicine may spend time with the practice as part of their preparation to become general practitioners. They share all aspects of patient care and the partners welcome their contribution to the team.
How are we doing?
The NHS has carried out a survey of all practices and Coachmans has performed highly in the Crawley CCG group.
To view a breakdown of the results for 2019 please see below:
2019 GP Patient Survey results
The practice was recently inspected by CQC (Care Quality Commission) and we are pleased to report that we received a GOOD rating from them. If you wish to see the report please click the link CQC Report.
Did you get great care last time you attended the surgery? Please give us your feedback at: www.iwantgreatcare.org
Complaints and Compliments
If you have a complaint or concern about the service you have received from the doctors or any staff working at the practice, please let us know. We operate a practice complaints procedure as part of a National Health system for dealing with complaints. Our aim is to try and give you the highest possible standard of service and we try to deal swifty with any problems that may occur. Please follow this link for the practice complaints procedure. If you have any queries regarding the process you would like to discuss further, please contact the practice manager, Sarah Ruse on 01293 583320.
We are continually overwhelmed with the number of compliments we receive at Coachmans and really appreciate the time and effort our patients take to do this. It is a great morale booster to those who are on the receiving end as well as the team as a whole so please do keep them coming!
Why does the receptionist need to ask what's wrong with you?
The receptionists are members of the practice team and it has been agreed that they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate medical professional at the most appropriate time. Reception staff, like all members of the team, are bound by confidentiality rules.
(Site updated 16/07/2020)